Question 1

How long does a phone repair take?

Accepted Answer

Most screen and battery repairs are completed in 30 minutes to 2 hours. Complex board-level work can take 24–72 hours — we'll confirm timings after our free diagnostic.

Question 2

Do you offer a warranty?

Accepted Answer

Yes — every repair comes with a genuine 12-month warranty on parts and labour. If the issue returns within the warranty period, we fix it free of charge.

Question 3

Do you use genuine parts?

Accepted Answer

We use OEM-grade and genuine-grade parts on every repair. For premium iPhone and Samsung repairs we also offer certified original panels on request.

Question 4

Will I lose my data?

Accepted Answer

No. We never wipe your device without written permission. For software repairs and data recovery, we take every precaution to protect your data.

Question 5

Do you repair water-damaged devices?

Accepted Answer

Yes — we run an ultrasonic clean and component-level diagnostic on water-damaged devices. If we can't recover it, you don't pay.

Question 6

How does mail-in repair work?

Accepted Answer

Book online, pack your device, and our courier collects. We diagnose, quote, repair, quality-check and return it — fully insured, with free UK return delivery.

Question 7

Do you come to my home?

Accepted Answer

Yes — our engineers cover Liverpool, Manchester, Wirral, St Helens, Southport and Bootle for on-site repair. Book a home visit and we come to you.

Question 8

What if you can't fix my device?

Accepted Answer

No fix, no fee. If we can't repair your device, you pay nothing (unless you've asked us to source a specific part in advance).

Frequently asked questions