Terms & Conditions

1. 12-Month Repair Warranty

Every repair completed by MR. KHAN carries a 12-month warranty covering manufacturer defects in fitted replacement parts and our repair labour:

• If a replacement part fails due to a defect within 12 months, we will re-repair or replace it free of charge.
• Warranty covers the specific part fitted and work performed by our technicians.
• Exclusions: Warranty does not cover physical accidental damage (drops, cracks, pressure damage), subsequent liquid exposure, software issues, or devices previously tampered with by a third party after our repair.

For complete warranty details, visit our dedicated Warranty Page.

2. Data Backup & Privacy Responsibility

While we take extreme care to preserve your data during hardware repairs, technical procedures carry inherent risks:

• Backup Required: Customers are strongly advised to back up all personal data, photos, and files prior to handing over their device.
• MR. KHAN accepts no liability for data loss, corrupted files, or system restoration required during hardware repairs.
• Your personal data remains strictly confidential and will never be accessed or copied except when necessary to test repair functionality with your permission.

3. Liquid / Water Damage Diagnostics

Liquid damage causes progressive corrosion on motherboard micro-components. Diagnostic cleaning is performed to attempt revival, but long-term stability cannot be guaranteed on liquid-damaged circuitry. Severe water-damaged repairs carry a diagnostic fee and specialized 30-day warranty unless stated otherwise.

4. Parts Quality & Compatibility

We fit premium OEM-grade and original-specification replacement components tested for reliability. Opening a device or replacing parts may void manufacturer water-resistance ratings or original brand warranties.

5. Payment Terms & No Fix No Fee

• Payment is due upon repair completion, prior to device return or dispatch.
• We accept Cash, Visa, Mastercard, Apple Pay, and Google Pay.
• No Fix, No Fee: If we are unable to repair your device fault (excluding water damage diagnostic cleaning), you owe no repair charge.

6. Device Collection & 90-Day Unclaimed Policy

Devices must be collected within 30 days of repair completion notification. Devices unclaimed 90 days after initial completion notification will be deemed abandoned and may be recycled or sold to recover unpaid parts and labor costs.

7. Mail-in & Doorstep Repair Services

Mail-in repairs must be packaged securely. Return delivery is insured and tracked across the UK. For home visits, engineers require a safe workspace and adult presence during repair.

8. Limitation of Liability

To the maximum extent permitted by UK law, Khan Mobile and Accessories Liverpool Ltd's total liability for any claim arising out of a repair service shall not exceed the amount paid by the customer for that specific repair service.