Privacy Policy

1. Who We Are

This Privacy Policy applies to Khan Mobile and Accessories Liverpool Ltd (trading as MR. KHAN Repair Experts):

2. What Data We Collect

We may collect and process the following information:

• Contact Information: Your full name, phone number, and email address.
• Device Information: Device brand, model, fault description, and IMEI/serial number (if provided for diagnosis).
• Service Details: Repair type, preferred method (walk-in, home visit, or mail-in), and delivery address (for home visits or mail-in returns).
• Payment Information: Transactions processed securely via card terminal or cash — we never store full card numbers.
• Technical Data: Basic server logs (IP address, browser type) for website security.

3. Lawful Basis for Processing

• Contractual Obligation: To fulfill and perform the repair service you requested.
• Legitimate Interest: For customer support, fraud prevention, and legal compliance.
• Consent: Promotional or newsletter updates ONLY if you explicitly tick the opt-in box.

4. How We Use Your Data

• Process, diagnose, and complete your repair booking.
• Contact you about your repair status and booking confirmation.
• Send digital receipts and manage your 12-month repair warranty.
• Comply with UK legal and accounting record-keeping requirements.

5. How Long We Keep Data

• Repair Records & Invoices: Retained for 6 years in accordance with legal and accounting requirements.
• Marketing Consent: Retained until you withdraw your consent or unsubscribe.
• Website Security Server Logs: Retained for up to 12 months.

6. Your Rights (UK GDPR)

Under UK data protection law, you have rights including:

• Access: Request a copy of your personal data.
• Rectification: Request correction of inaccurate or incomplete information.
• Erasure: Request deletion of your personal data (Right to be Forgotten).
• Restriction: Limit how we process your personal data.
• Portability: Receive a copy of your data in a structured format.
• Objection: Object to processing based on legitimate interests.

To exercise any of these rights, email info@mrkhanmobiles.co.uk or call 07707 733038.

7. Data Sharing

We do NOT sell your data to any third party. Data is stored securely via Supabase encrypted database infrastructure. Payment card processing is managed directly by accredited payment providers — we never see or store your full credit/debit card numbers.

8. Cookies & Tracking

We do NOT use Google Analytics, Meta Pixel, or any non-essential tracking cookies. We only use essential session cookies required for website functionality (such as managing your repair booking form session). No cookie consent banner is required as we do not deploy tracking or advertising cookies.

9. Security

All website data is transmitted securely over encrypted HTTPS connections. Stored data is kept in secure, encrypted databases via Supabase, with access strictly restricted to authorized staff.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated revision date.